At EMS, we are dedicated to providing innovative solutions, exceptional devices, and great customer support. That's why when you choose an EMS device, you will also benefit from our hassle-free warranty, ensuring complete peace of mind. Our warranty covers any necessary repairs or replacements, backed by our committed support team who are always available to assist you.
Additionally, by registering for a MyEMS account, you unlock a host of exclusive features and resources. Access comprehensive guidelines, keep track of your registered devices, and stay informed about the remaining warranty period. Moreover, you gain access to our extensive scientific library, where you can delve into the latest research and findings, and our media centre, providing you with a wealth of supplementary materials to enhance your knowledge and experience.
EMS devices are engineered for continual high performance. If an EMS device is used in the way it's intended, in line with EMS terms and conditions, and you experience a breakdown within the warranty period, it's our responsibility to repair or replace it. Our warranty covers damages caused by faulty manufacturing or material defects.
Our warranty covers devices and accessories, such as handpieces, powder chambers, pedals, cords, hoses, and bottles, for a duration of 1 year. All our repairs use original EMS parts. If we are unable to repair your machine, we’ll replace it for you.
GBT Certified practices receive a second year of warranty on their new AIRFLOW® Prophylaxis Master and AIRFLOW® ONE. This warranty is only valid if the first annual maintenance is completed within 12 months following purchase. Click here to learn more about the GBT Certification.
WHAT'S NOT COVERED?
There are, however, some circumstances in which the EMS warranty does not cover the repair or replacement of a device.
The warranty does not cover wear and tear of parts, nor consumables, and accessories such as sealing rings, water filters, powders, water-supplying hoses, as well as instruments and nozzles as a result of normal use.
The warranty is void if the device has been used with non-original EMS powders, instruments (refers to AFPM only) and handpieces.
The warranty is void if the device has been opened by an unqualified person.
EMS and the device distributor accept no liability for direct or consequential injury or damage resulting from improper use, arising in particular through non-observance of the instructions for use, or improper preparation and maintenance.
EMS denies responsibility for the safety of the device and declares the warranty void if service or repair is carried out by an unauthorised third party or if non-genuine spare parts are used.
Please note that maintenance services are not covered by the EMS warranty. Regardless of the warranty status of your device, the cost of maintenance services will need to be borne separately.
YOUR DEVICE'S ANNUAL MAINTENANCE
To ensure safety and optimal performance for both the patient and the user, EMS highly recommends scheduling annual maintenance for your device. This preventive maintenance should be conducted yearly or after 2,000 hours of usage (indicated by a solid orange LED 1 on your device, signalling the need to contact your EMS service provider), whichever occurs first. Additionally, in case of persistent malfunctions identified by the user or reported by the device diagnostic, qualified service repair may be necessary to address the issue effectively.
To arrange your device's annual maintenance, please get in touch with our After Sales Service team at email@example.com. They will guide you through the process of arranging the necessary maintenance contract, including any loaner options, and coordinate convenient collection of your device directly from your dental practice.
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