The problem may have multiple causes. A step-by-step multiple checks are required. Remove the AIRFLOW® Handpiece and try to pressurize the powder chamber. If the powder chamber pressurize:
- The Handpiece may be clogged. Follow the maintenance process to prevent or unclogg the Handpiece by watching the video on the maintenance chapter. Go to MAINTENANCE section and select How to reprocess and prevent clogging on AIRFLOW® MAX handpiece?
If the powder chamber do not pressurize, 2 options:
- The issue is the same with both powder chamber - The air pressure may not be sufficient. Check if the compressor is on and the device is correctly connected. If necessary, contact your technician and check the air pressure.
- The issue is not the same with both powder chamber - The powder may be stuck inside the chamber. Shake the powder chamber properly before use. - If this doesn’t help, remove the powder from the powder chamber, dry it using compressed air and add new powder. - If this doesn’t help, perform the whole chamber cleaning process. Follow the maintenance process to clean the powder chamber by watching the video on the maintenance chapter. Go to MAINTENANCE section and select How to clean the powder chamber?
