Contact your local EMS service center with your device’s serial number and a clear description of the issue.
SUPPORT
Annual Maintenance
& GBT Care
You have two options to keep your devices performing at their best. Annual Maintenance & Repairs for pay-as-you go servicing or GBT Care for fully inclusive coverage. Choose what’s best for you.
Annual Maintenance & Repairs
Pay as you go for annual servicing. Send your device for maintenance or repair as needed at your local EMS service center and you will receive a quote once your device is inspected.
Keeps your device running smoothly
Maintains warranty validity with regular care
How It Works
Step 1
Step 2
Send your device to the service center.
Step 3
You will receive a detailed quote for the maintenance or repair after inspection.
Upgrade to GBT Care
for Total Coverage
GBT Care provides complete protection, extended coverage, and extra benefits beyond annual maintenance.
Get now
A comprehensive plan with extended coverage, annual maintenance, and additional support all at a fixed price.
Enroll in GBT Care
Purchase your plan directly from our e-shop
Schedule Regular Maintenance
Keep your equipment protected with periodic servicing
Automatic Renewal
Enjoy worry-free coverage year after year (up to 5 years)
Why Choose GBT Care?
Extended Warranty
Up to 5 years of coverage
Cost Savings
No unexpected repair bills
Complimentary Maintenance
Yearly maintenance included
Accidental Damage Coverage
Protects against user-related issues like clogs, cracks, or misuse
Priority Support
Faster assistance to minimize downtime
Loaner Devices
Available during repairs to keep your practice running
GBT Care Pricing
Price
750 € /year only 62,5 € /month or 0,50 € /treatment
Duration
1 year with automatic renewal for up to 5 years
Eligible Devices
GBT® MACHINE
AIRFLOW® PROPHYLAXIS MASTER
AIRFLOW® ONE
under warranty with yearly maintenance performedUnder warranty with yearly maintenance performed
Standard Warranty vs. GBT Care
FeatureWarrantyGBT CareWhy Choose GBT Care?
Duration1-year (standard)
3-year (if GBT Certified)Up to 5 yearsLonger coverage period provides extended protection.
ConditionsPeriodic MaintenancePeriodic MaintenanceBoth have the same conditions to ensures device stays in optimal condition with proper care.
Manufacturer Problem
Both options cover manufacturing defects.
Maintenance
Both options cover manufacturing defects.
Device Station1-year warranty5-year full coverageAdditional protection for the device station.
Cracks on Plastic Parts
Covers accidental damages not included in Warranty.
Cords or Device Clogging
Prevents unexpected repair costs for cord or clogging issues.
Inversion of Water & Air Connection
Adds coverage for user-related errors.
Device Damages Due to Misuse
Protects against damages caused unintentionally by the user.
Cost Efficiency (Repair Savings)
Reduces long-term repair and maintenance costs.
Priority SupportStandard SupportPriority SupportFaster assistance ensures minimal downtime for GBT Care users.
Loaner Device During Repairs219 € / case175 € / year in addition if option is takenKeeps operations running smoothly during extended repairs.
Complimentary Device Health Checks
Adds value by ensuring devices function optimally.
Extended Lifespan Guarantee
Ensures devices last longer with regular maintenance.
Consumables: Handpieces, PIEZON Instruments, Powder Chamber, Water Bottle, etc.1-year warranty1-year warrantyNot covered in either plan
Damage from Non-Original Consumables or Parts
Not covered in either plan, emphasizes proper consumables usage.
FAQ
You can purchase GBT Care directly from our e-shop. Simply select the plan that fits your needs and complete the checkout process.
GBT Care covers the GBT® machine, AIRFLOW® Prophylaxis Master (AFPM) and AIRFLOW® One (AFOne) devices that are still under warranty and have periodic maintenance completed.
Skipping annual maintenance may void your warranty and GBT Care coverage, especially if the issue could have been prevented with proper servicing.
We recommend servicing your device every 12 months or after 2,000 operating hours—whichever comes first.
GBT Care covers repairs, regular maintenance, and priority support, helping you avoid unexpected repair costs and downtime.
When sending your device, include all components: device, handpieces, powder chamber, bottles, cords, pedal, and tips
Yes! GBT Care covers accidental damage, such as clogs in water/air connections, cracks on plastic parts, and misuse-related issues.
Repairs are usually completed within 7–14 business days after receiving your device. GBT Care customers receive priority support to minimize delays.
GBT Care automatically renews every year for up to 5 years. You’ll be notified before renewal for your convenience.
Register your device
on MyEMS
By registering, you can keep track of your registered devices, stay informed about the remaining warranty period, unlock a host of exclusive features and all Documents. Haven't registered yet? Create your MyEMS account now!
