SUPPORT

Annual Maintenance
& GBT Care

You have two options to keep your devices performing at their best. Annual Maintenance & Repairs for pay-as-you go servicing or GBT Care for fully inclusive coverage. Choose what’s best for you.

EMS service center

SUPPORT

Get assistance directly through your account.

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Annual Maintenance & Repairs

Pay as you go for annual servicing. Send your device for maintenance or repair as needed at your local EMS service center and you will receive a quote once your device is inspected.

Keeps your device running smoothly

Maintains warranty validity with regular care

How It Works

  • Step 1

    Contact your local EMS service center with your device’s serial number and a clear description of the issue.

  • Step 2

    Send your device to the service center.

  • Step 3

    You will receive a detailed quote for the maintenance or repair after inspection.

Upgrade to GBT Care
for Total Coverage

GBT Care provides complete protection, extended coverage, and extra benefits beyond annual maintenance.

Get now

Customer care service Box

A comprehensive plan with extended coverage, annual maintenance, and additional support all at a fixed price.

MyEMS

Enroll in GBT Care

Purchase your plan directly from our e-shop

Schedule Regular Maintenance

Keep your equipment protected with periodic servicing

Automatic Renewal

Enjoy worry-free coverage year after year (up to 5 years)

Why Choose GBT Care?

  • Extended Warranty

    Up to 5 years of coverage

  • Cost Savings

    No unexpected repair bills

  • Complimentary Maintenance

    Yearly maintenance included

  • Accidental Damage Coverage

    Protects against user-related issues like clogs, cracks, or misuse

  • Priority Support

    Faster assistance to minimize downtime

  • Loaner Devices

    Available during repairs to keep your practice running

GBT Care Pricing

  • Price

    750 € /year only 62,5 € /month or 0,50 € /treatment

  • Duration

    1 year with automatic renewal for up to 5 years

  • Eligible Devices

    GBT® MACHINE
    AIRFLOW® PROPHYLAXIS MASTER
    AIRFLOW® ONE
    under warranty with yearly maintenance performed

    • Under warranty with yearly maintenance performed

Standard Warranty 
vs. GBT Care

FeatureWarrantyGBT CareWhy Choose GBT Care?
Duration1-year (standard) 3-year (if GBT Certified)Up to 5 yearsLonger coverage period provides extended protection.
ConditionsPeriodic MaintenancePeriodic MaintenanceBoth have the same conditions to ensures device stays in optimal condition with proper care.
Manufacturer Problem Both options cover manufacturing defects.
Maintenance Both options cover manufacturing defects.
Device Station1-year warranty5-year full coverageAdditional protection for the device station.
Cracks on Plastic Parts Covers accidental damages not included in Warranty.
Cords or Device Clogging Prevents unexpected repair costs for cord or clogging issues.
Inversion of Water & Air Connection Adds coverage for user-related errors.
Device Damages Due to Misuse Protects against damages caused unintentionally by the user.
Cost Efficiency (Repair Savings) Reduces long-term repair and maintenance costs.
Priority SupportStandard SupportPriority SupportFaster assistance ensures minimal downtime for GBT Care users.
Loaner Device During Repairs219 € / case175 € / year in addition if option is takenKeeps operations running smoothly during extended repairs.
Complimentary Device Health Checks Adds value by ensuring devices function optimally.
Extended Lifespan Guarantee Ensures devices last longer with regular maintenance.
Consumables: Handpieces, PIEZON Instruments, Powder Chamber, Water Bottle, etc.1-year warranty1-year warrantyNot covered in either plan
Damage from Non-Original Consumables or Parts Not covered in either plan, emphasizes proper consumables usage.

Preguntas frecuentes

You can purchase GBT Care directly from our e-shop. Simply select the plan that fits your needs and complete the checkout process.

GBT Care covers the GBT® machine, AIRFLOW® Prophylaxis Master (AFPM) and AIRFLOW® One (AFOne) devices that are still under warranty and have periodic maintenance completed.

Skipping annual maintenance may void your warranty and GBT Care coverage, especially if the issue could have been prevented with proper servicing.

We recommend servicing your device every 12 months or after 2,000 operating hours—whichever comes first.

GBT Care covers repairs, regular maintenance, and priority support, helping you avoid unexpected repair costs and downtime.

When sending your device, include all components: device, handpieces, powder chamber, bottles, cords, pedal, and tips

Yes! GBT Care covers accidental damage, such as clogs in water/air connections, cracks on plastic parts, and misuse-related issues.

Repairs are usually completed within 7–14 business days after receiving your device. GBT Care customers receive priority support to minimize delays.

GBT Care automatically renews every year for up to 5 years. You’ll be notified before renewal for your convenience.

Register your device
on MyEMS

By registering, you can keep track of your registered devices, 
stay informed about the remaining warranty period, unlock a host of exclusive features and all Documents. 
Haven't registered yet? Create your MyEMS account now!

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